The cost of acquiring new customers is higher than the cost of retaining existing ones. Customer Interaction is important, requiring management at all times. Our Customer Interaction Services (CIS) provide excellence in customer interaction, enhancing every customer interaction. We offer a broad range of CIS; 24/7 customer phone (inbound/outbound voice calls) support; email correspondence, live chat via your website, telemarketing, technical support, and IT helpdesk services. We service multiple industries; insurance companies, airlines, banks, financial services, retailers and wholesalers sales.

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Customer Support Services Telemarketing Services

Technical Support Services IT Help Desk Services

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Benefits

The key benefits of using Streamline Interactive Customer Interaction Services (CIS) include:

Reduced customer support costs Reduced marketing costs Lower employee retainer costs Higher sales conversion rate

Improved service & satisfaction levels Globalized market range Dedicated task-specific teams

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Virtual Customer Support Services (VCSS)

Our “Virtual” Customer Support Services (VCSS) center managing customer concerns and queries through multiple mediums; voice calls, e-mail and live chat, 24 hours a day, 7 days a week. Our Added-Value Services (AVS) might include; online reservations and ticketing, client and prospect follow ups, online orders and trace-and-track query, product information, credit verification and more.

Telemarketing Services (TS)

Our Telemarketing Service promotes your products or services, stimulating customer interest, sales and return business.
Our Telesales Service sells, up-sell and cross-sell your products or services.
Telemarketing Service clients include; Telco’s, retailers, leisure holidays, wholesales, loan, mortgages, credit/debit card options and more.

Technical Support Services (TSS)

Our Technical Support Service (TSS) offers 24/7 IT technical support for you and your customers; computer hardware, software, peripherals and internet infrastructure. These include; installation (hardware & software), product support, troubleshooting and more.

IT Help Desk Services (HDS)

Our IT Help-Desk Services (HDS) provides 24/7 technical solutions and user support for your employees. Levels 1 & 2 multi-channel support across a wide range of commercial and LOB applications; desktop and notebooks systems problem solutions, operating systems, connectivity, office productivity tools, browsers, e-mail, IT operational issues, routing, and specific requests to designated contacts and remote diagnostics (password reset, desktop control).